Privacy Policy – The Knowledge Spot

Effective Date: 23 April 2026
Website: The Knowledge Spot
Website Address: https://knowledgespot.com.au

1. Who we are

The Knowledge Spot is an online learning website that provides access to educational content, training courses, and learning resources for public users and authorised internal learners.

This website is operated by Knowledge Spot

For privacy-related questions, requests, or complaints, please contact:

Privacy Contact: [Insert name or role]
Email: [Insert email address]

2. What personal information we collect

We may collect personal information that you provide directly to us, as well as information collected automatically when you use this website.

This may include:

your name
email address
username and password or other login details
account profile information
course enrolment details
course progress and completion records
quiz or assessment results
certificate and training completion information
information submitted through forms or enquiries
comments or other content submitted through the website, where enabled
technical data such as IP address, browser type, device information, operating system, and access times
cookie and session data
any other information you choose to provide

3. How we collect personal information

We may collect personal information when you:

visit or browse the website
create an account
log in to the website
enrol in a course
complete lessons, modules, quizzes, or assessments
download resources or certificates
submit an enquiry or support request
interact with embedded content or third-party tools
leave comments, where commenting is enabled

Some information is also collected automatically through standard website technologies such as cookies, server logs, login sessions, and security or spam protection systems.

4. Why we collect and use personal information

We collect and use personal information for purposes including:

creating and managing user accounts
providing access to courses and learning materials
delivering public and employee-only training content
recording learner progress, completion status, and certificates
communicating with users about their accounts, learning activity, or support requests
administering and improving the website and learning experience
supporting internal training management for authorised employee users
monitoring site performance, security, and misuse
complying with legal, regulatory, or administrative obligations

5. User accounts and learning records

If you register for an account on The Knowledge Spot, we may store the information you provide in your user profile.

Where you access courses or training through the website, we may also maintain learning-related records, including:

courses enrolled in
lessons or modules started or completed
progress status
assessment or quiz outcomes
certificate records
completion dates
account activity relevant to the delivery of learning services

This information is used to provide the learning service, track progress, and support course administration.

6. Getz Clinical employee learning

Some parts of The Knowledge Spot may be restricted to Getz Clinical employees or authorised internal learners.

If you use the website for employee learning, onboarding, or internal development, we may collect and use personal information to:

verify your access eligibility
provide access to internal courses and training materials
track participation and completion of required learning
support onboarding and workplace training
provide training status information to authorised administrators or managers where required for internal oversight

This information will only be accessible to those with a legitimate administrative or training-related reason to view it.

7. Cookies

The website may use cookies and similar technologies for functions such as:

keeping users logged in
remembering session and display preferences
determining whether your browser accepts cookies
improving site functionality and user experience
supporting security and fraud prevention
understanding website usage and performance

If you visit our login page, a temporary cookie may be set to determine whether your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser.

When you log in, cookies may be used to remember your login details and display preferences. If you select a “Remember Me” option, your login may persist for a longer period.

You can control or disable cookies through your browser settings, although some parts of the website may not function correctly if cookies are disabled.

8. Comments

If comments are enabled on the website and you leave a comment, we may collect the data shown in the comments form, along with your IP address and browser user agent string to help detect spam.

An anonymised string created from your email address may be provided to the Gravatar service to check whether you use it. If your comment is approved, your profile image may be visible publicly alongside your comment.

9. Media uploads

If users are permitted to upload images or other media to the website, uploaded files may contain embedded metadata, including location data, depending on the file and device used.

Users should avoid uploading files containing unnecessary personal or location information.

10. Embedded content and third-party services

This website may include embedded content or services from third parties, such as videos, forms, spam detection tools, analytics tools, certificate tools, or plugin-based functionality.

These services may collect data about you, use cookies, or monitor your interaction with content in accordance with their own privacy practices.

Depending on the tools connected to the website, third-party service providers may include:

Hostinger, as the website hosting provider
WordPress plugin providers that support course delivery, site functionality, security, certificates, forms, or related services
spam detection or security services
video hosting or embedded media services, if used
analytics providers, if used
email delivery or notification services, if used

Where third-party providers process data, their own privacy practices may also apply.

11. Who we may share personal information with

We may disclose personal information to:

website hosting and infrastructure providers
plugin, platform, and technical service providers who support the operation of the website
authorised website administrators
authorised Getz Clinical personnel responsible for internal learning oversight, where relevant
professional advisers, where necessary
legal, regulatory, or government authorities where required or authorised by law

We do not sell personal information.

12. Overseas disclosure and storage

Some service providers used to host, support, secure, analyse, or deliver functionality on the website may store or process personal information outside Australia.

This may include data handled through website hosting infrastructure, plugin providers, cloud services, analytics tools, embedded content providers, or technical support arrangements.

By using this website, you acknowledge that your information may be processed in countries outside Australia, including countries in which our service providers operate.

13. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include:

secure hosting arrangements
password-protected user accounts
role-based access controls
administrative access restrictions
software, theme, and plugin maintenance
website monitoring and backups
use of reputable service providers

However, no online system can be guaranteed to be completely secure. Users are responsible for protecting their own login credentials and notifying us if they believe their account has been compromised.

14. How long we retain personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

maintain user accounts
provide course access
preserve learner progress and completion history
support employee training administration
comply with legal, security, and administrative obligations
resolve disputes and enforce site terms

The retention period may vary depending on the type of information and the reason it is held.

If comments are enabled, comments and their metadata may be retained indefinitely unless removed.

15. Accessing and correcting your information

You may request access to the personal information we hold about you, and you may request that we correct information that is inaccurate, incomplete, or out of date.

If you have an account on the website, you may also be able to update some of your account information through your user profile.

Requests for access or correction should be sent to:

[Insert privacy contact email]

16. Deletion of personal information

You may request that we delete personal information we hold about you, subject to any information we are required to keep for legal, administrative, security, training, or recordkeeping purposes.

Deleting account information may affect your ability to access courses, completion records, certificates, or other services available through the site.

17. Password resets and account security

If you request a password reset, technical information such as your IP address may be included in the reset process for security purposes.

You are responsible for maintaining the confidentiality of your login credentials and for using the website securely.

18. Privacy complaints

If you have a complaint about how your personal information has been handled, please contact us first using the details in this Privacy Policy.

Please provide enough detail for us to investigate and respond properly.

Complaints should be sent to: